If you are looking for some info that used to be on the whiteboard, click this link. Whiteboard Info

Issue Routing

Ever received a phone call that was supposed to go to another office? Of course you have, probably multiple times a day. Have you ever wondered where exactly you should pass this issue? Check out the chart below; it contains helpful information on what issue goes where at BYU-Idaho

Which Office?

FTC

Desktop Support

BSC

Course Support
  • I-Learn (On-Campus faculty and level 2 student issues)
  • Qualtrics
  • Kaltura
  • Equella
  • Adobe Suite
  • Adobe Connect (Not Online)
  • Microsoft Suite
  • Hardware Issues
  • Wireless Printing
  • WIFI Connectivity
  • Printers
  • Office Computers
  • Student Tech Issues
  • Login/Password Issues
  • Appointments for Desktop Support
  • All Misdirected Tickets
  • Online I-Learn Courses
  • Online Adobe Connect Rooms
  • Online Mapla TA Issues

Who To Call

Below is a list of the extensions to help you transfer to the right department to help your issue.

Issue Extension

Printer Help

7125

Uber Help Desk (DO NOT GIVE OUT THIS NUMBER, TRANSFERS ONLY)

9009

Support Center (BSC)

1411

Media Transfer

3253

Email

7007

Records and Registration

1000

Registration

1025

Classroom Tech

7070

AV/Event Services

3150

Course Improvement

1582

Online Course Support

1866

Campus Phones (Jason Zimmer)

7134

VM Ware (Gordon Smith)

7129

Photo Services

7232

EdTech

7236

Testing Center

1765

Tech

1760

Cary Johnson

1530

Corey Moore

1525

I-Plan Help

9822

Ben Wilson (3.0 Roles)

7053

Dane Bohman

7217

Dan Gordon

7255

Nursing

4551

Copyright (Nate Wise)

9544

Matt Miles (Equella)

9541

Jon Fackrell (Equella)

9516

Chris Smelcer (Kaltura)

3208

STC

7231

Dean Allen

7211

Closed Captioning

3218

Career Navigator

9824

Brother Wilcock

7216

FTC Extension

7230

Pathway Support

9898

Grade Submit

7061